RETURNS

At Bellite we are happy to offer you a return for change of mind on most full price and reduced merchandise. The following change of mind timeframes apply:

Online (Australia): 14 days from date of delivery
Online (international): 45 days from order placement

Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund subject to the following conditions:

- Proof of purchase is accompanied with the returned merchandise;
- The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at latelierbybelite@gmail.com and send your item to: Bellite, Shop 16 600-606 Burke road Camberwell Vic 3124, Australia.

Please do not send your purchase back to the manufacturer.

Any discounts or rewards applied to your original purchase will be carried over in an exchange. If the exchanged item is of lesser value than the original item(s), any additional rewards used towards that purchase will be forfeited. Where goods are returned for a refund (except faulty goods), any reward earned will be forfeited

EXCEPTIONS TO OUR CHANGE OF MIND POLICY

Our change of mind policy does not apply to the following merchandise:

- Earrings, hair pieces and racewear. Due to hygiene reasons, earrings, hair pieces and racewear are unable to be returned for change of mind.
- Personalized items cannot be returned for a refund or exchange for change of mind.

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at latelierbybelite@gmail.com.

SHIPPING:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.